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Exchanges and Returns

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Scopearrow_downward
Warranty and Claimsarrow_downward

Purpose

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The following policy establishes the guidelines that Quimiconsult has established with respect to the warranty we offer on our products and services, as well as the requirements that must be met to make a return possible.
These Terms and Conditions of Sale are established for the products manufactured or supplied and services (collectively the "Products") provided by Química e Ingenieros Consultores SA de CV (the "Seller") to which you are placing an order, and sold to the Buyer (the "Buyer"; collectively the "Parties") described in the Safety Data Sheet, Purchase Order, Quote, Specifications, or annex of this document, as applicable (hereinafter the "Purchase Order"). Unless specifically indicated otherwise herein, the legal entity to which you are placing an order does not involve affiliates or subsidiaries of the Seller. The Seller operates the website www.quimiconsult.com (the "Website"). The Buyer is an individual or legal entity in Mexico, as applicable, duly identified in the corresponding Purchase Order. Unless otherwise agreed in writing, these Terms and Conditions of Sale represent the rights, obligations, and remedies available to the Parties in relation to any contract for the sale of goods or services by the Buyer.

Scope

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These guidelines apply to all Quimiconsult customers
General Considerations
This platform operates in the UTC time zone (Guadalajara, Mexico City/Monterrey). All date references made on the platform, in notes, orders, invoices, etc., shall be understood in day/month/year format (dd/mm/yy).
i) Returns will not be accepted in the following cases:
  • a) If the batch of material being returned does not correspond to the one delivered on the corresponding invoice and/or certificate of quality
  • b) No claims will be accepted for product weight variations under 1%
  • c) For claims regarding bulk material, a sample of at least 250 ml of the shipped product is required
  • d) Returns will not be accepted if the material is not in its original packaging, package, or container, without modifications, alterations, or damage
  • e) Claims for non-compliance with Product specifications will not be accepted if such specifications are not previously agreed upon by both parties in the corresponding Purchase Order, in cases where the buyer is an intermediary or resells, in whole or in part, the products purchased from the Seller
  • f) If the material is not in its original container, without any type of modification
  • g) If the material delivered in bulk or packaged was handled or stored improperly
  • h) Returns of specialty products developed at the customer's request that meet the agreed specifications will not be accepted
  • i) When the material has passed through piping, connections, containers, or processes owned by the customer.
  • j) Claims and returns for materials that were requested by the customer as urgent, with prior knowledge of the product's characteristics, especially non-conforming products, on the part of the customer, will not be accepted.
  • k) No claims will be accepted if more than 5% of the invoiced material has been used
ii) Considerations
  1. The Buyer may submit claims regarding the Products within a period not exceeding 10 calendar days after the material is delivered, after which the Products shall be deemed accepted by the Seller.
  2. Returns and claims are not accepted after 10 calendar days
  3. All returns must be requested in writing through the service report in accordance with the after-sales service procedure
  4. The return request must be communicated to the Sales Representative handling your account or to After-Sales Service
  5. Quimiconsult must receive photographic evidence of the deviation
  6. The goods must be delivered to Quimiconsult with a remittance or warehouse exit note requesting a delivery acknowledgment from the driver picking up the material. The driver must also be asked to sign Quimiconsult's assessment form.
  7. The transport operator must not handle the material to be delivered
  8. The material is the customer's responsibility while it remains in their warehouse. The customer shall ensure the product is preserved in accordance with the parameters established in the Safety Data Sheet, until Quimiconsult evaluates whether to proceed with the return.
  9. The material is the Buyer's responsibility from the moment of its delivery and receipt, and the risk of loss transfers at that point
  10. If the return is not due to a cause attributable to Quimiconsult and a credit note is required, a charge of $700 MXN will be applied for administrative and operational costs. To that end, a debit note will be issued.
  11. Likewise, any credit note request for reasons not attributable to Quimiconsult will incur a charge of $700 MXN for administrative and operational costs.
  12. The warranty for all Products we sell consists exclusively of their replacement in the event that the claim is upheld
  13. Under no circumstances will liability be accepted for additional costs to end customers who did not negotiate directly with Quimiconsult.
  14. For bulk products, no claims will be accepted for volumes with less than 1% difference from the Purchase Order. This is in accordance with the Weight Difference Policy published on the Seller's Website.
  15. If a weight discrepancy is detected, notification must be immediate upon receipt of the material, within no more than 48 hours.
  16. Quality deviations are accepted within a period not exceeding 1 year from receipt. The customer must send a 1 kg sample, properly identified, to Quimiconsult for analysis prior to the investigation to determine whether it falls outside or within specification based on the established methods.
  17. The product analysis manual or procedure and the quality department's assessment must be shared
Recommendations
  1. Upon receiving the goods, please verify that the quantity and quality are as desired. Once signed as received, claims for the above reasons will not be accepted.
  2. Before using the material, verify that it is the quantity and quality desired by you or your end customer.

Warranty and Claims

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En Quimiconsult we have a firm commitment to the quality of the products we sell, backed by our suppliers, who are world-class manufacturers. We always respond in cases of quality or service issues.
We have a Quality Control and After-Sales Service department that will address the claim within 48 hours, with the objective of resolving the issue in the shortest time possible after receiving the written report.
However, we require your assistance to resolve any issues that arise by observing the following:
  1. All claims must be reported by phone to our customer service department, to the Sales Representative handling your account, or to After-Sales Service — as soon as the issue is identified and while the material is still being used, not after it has been consumed. We ask that you suspend your operation upon identifying the issue. The phone notification must be confirmed in writing, indicating the nature of the issue and the details of the product being claimed, including the remittance number and/or Quimiconsult invoice with which the material was delivered.
  2. Evidence of the consequences of the issue must be preserved in order to trace its origin and take the necessary corrective measures. We may also request that you retain a sample of the material for analysis in our quality laboratory.
It is the responsibility of the Commercial Executive to obtain this document with the requested signatures.

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